Thank you for your purchase! We want you to be completely satisfied with your digital product. Please review our refund policy below.
Digital Products (eBooks, Workbooks, Templates, Downloads)
All sales of digital products are final due to the nature of instant access and digital delivery. We do not offer refunds or exchanges once a purchase is completed.
Exceptions:
- If you experience technical issues accessing your digital product (e.g., file corruption or non-delivery), please contact us within 7 days at support@buildwithtg.com. We’ll promptly assist or provide a replacement.
Online Courses or Memberships
- Refund eligibility for courses and membership subscriptions is outlined on each product sales page. If a money-back guarantee is offered, requests must be made within the guarantee period.
- To request a refund (if applicable), please email support@buildwithtg.com with your order details.
Physical Products (if offered)
- If you sell any physical items, set specific rules (e.g., returns accepted within 14 days if unopened/unused; customer responsible for return shipping).
Non-Refundable Items
- Gift cards and downloadable bonus resources are non-refundable.
How to Request Support
- For support or access issues, contact us at [your support email] or via our Contact page.
- Please include your order number, product name, and a brief description of your issue.
We’re committed to delivering high-quality resources and your satisfaction is important. If you have questions about this Refund Policy, contact us any time!